All questions about your order
As soon as your order is handed over to our shipping partner, you will receive a link to online shipment tracking in an automatic e-mail. There you will find information about the status of your order. Please note that it can take up to 24 hours for the current status of your delivery to be visible.
You can return your items within 14 days of delivery. The easiest way to do this is to use the RMA return form below. This will help us at Alb Filter to process your return and refund properly:
- Click on the"Returns" link.
- Under order number, enter either the invoice number, customer number or order number.
- Fill in the rest of the form with your details and click on "Next".
- Follow the instructions on the next page. Print out the return label or use the DHL service to do this for you
Please note: If this is a withdrawal, you do not need to do anything else. In the case of an exchange or in all other cases, please use the contact form, write us an e-mail (info@alb-filter.com) or call us on +49 7420 920 921-0.
In the event of a withdrawal, we will refund the full purchase price if the following conditions apply:
- The items are in their original condition. Please note that activated cartridges are excluded from a refund as they are hygiene articles.
- The items will be returned to us within 14 days of the delivery date.
Here you will find the complete withdrawal policy.
First of all, please check whether you have received the automatically generated email for online shipment tracking.
There you will find information about the status of your order. Please note that it can take up to 24 hours before the current status of your delivery is visible.
Why has my order not yet been dispatched?
Please give us some time to prepare your order for dispatch. We usually ship orders within 24 hours, but some orders may take a little longer.
Can I change how my parcel is delivered?
Yes, you can! Our shipping partners DHL and DHL Express always send a parcel notification email. You can use this to specify a drop-off location or have it delivered to a neighbor, for example. If you would like to give DHL a drop-off authorization, please note that there is no possibility of a refund in the event of loss.
What happens if I am not there on the first delivery attempt?
If the parcel carrier does not find you, you can use the shipment tracking to see whether your parcel has been left with a neighbor or at a branch, for example. In some cases, a new delivery attempt will also be made.
My parcel should have arrived already!
Please check the shipment tracking to see whether the parcel has been left with a neighbor. If it is not with a neighbor and the shipping status has not changed for 5 days, please contact us - you can find our contact options under Help and Contact.