Help and contact
Our aim is to solve your questions and problems as quickly as possible!
On this page you will find help and support for many questions about Alb filters, our filter systems, installation instructions and your orders.
FAQ - Frequently asked questions
FAQ
Drinking water filter
FAQ
Camping filter
FAQ
Shower filter
FAQ
Your order
FAQ
Drinking water filter
FAQ
Camping filter
FAQ
Shower filter
Questions about your order?
To receive detailed information about your order, please log in to your customer account, if you have one. For general information about your order and our return policy, please read the information in the FAQ - Order.
Customer login
Questions about your order
Do you need help with the installation?
In addition to operating instructions and installation videos, you will also find useful aids such as our thread guide.
Our Guidebook on the subject of water
In our guides you will find comprehensive information on the topics of water, water filters, water quality on the go and the environment and health.
Contact form
We will answer your request within 24 hours on working days.
Telephone
Do you still have questions? Please give us a call.
Due to the holidays, our telephone service will not be staffed up to and including 06.01.2025.
In urgent cases, please send us a message using the contact form.
Merry Christmas!
Info: Currently reduced staffing due to the vacation period
Chat directly with our customer service.
Some issues are better clarified in a personal message!
If you have individual questions, please send us a message via our contact form.
Please send us additional pictures to [email protected].
Direct contact with our WhatsApp customer service
You can reach us by calling +49 (0) 7420 920 921-1
Our chat is available for you as follows:
Monday to Thursday from 8:45 - 12:00 / 13:00 - 16:00
Friday 8:45 - 12:00 / 13:00 - 14:30
ONLINE
Our customer service is also available for you by telephone
Service times:
MONDAY - THURSDAY
8:45 - 12:00 / 13:00 - 16:00
FRIDAY
8:45 - 12:00
Please contact us via the number:
+49 (0) 7420 920 921-0
You have not reached us?
Please send us an e-mail with your telephone number and your request and we will call you back as soon as possible.
Request a callbackE-Mail:
[email protected]
Our postal address:
Blaufaktor GmbH & Co. KG
Riedweg 12
78607 Talheim